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How do I add a new card to my VistaCreate account?

Nataly
  • Updated

If you want to change your payment card in VistaCreate, you can easily do so in your account settings. For more information about VistaCreate Payment Methods, please check out this article: VistaCreate Payment Methods

How can I add a new card?

Please follow the steps below:

Step 1: Go to https://create.vista.com/ and log in to your VistaCreate account.  

Step 2: Click on your profile picture in the upper-right corner of the page and select "Account Settings" from the drop-down menu.

replace a card_1.png

Step 3: Click “Billing” in the menu on the left, find your card in “Payment details”, and click “Change”.

replace a card_2.jpg

Step 4: Enter your card number, expiry date, and CVC/CVV, then click “Add card”.

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Experiencing issues updating the card details? 

If you are encountering difficulties updating your card details, follow the troubleshooting steps below:

  1. Browser Compatibility:
    - Ensure you are using a supported and updated web browser.
    - We recommend using the latest Chrome, Firefox, Safari, or Microsoft Edge versions for optimal performance.
  2. Clear Browser Cache:
    - Clear your browser’s cache and cookies to eliminate any potential conflicts. Instructions for clearing cache vary by browser, so refer to your browser’s support documentation for guidance.
  3. Incognito/Private Mode:
    - Attempt to add your card in incognito or private browsing mode to rule out any extensions or settings interfering with the process.
  4. Card Details:
    - Double-check the accuracy of the card details entered, including the card number, expiration date, CVV, and billing address. Any discrepancies can lead to transaction failures.
  5. Payment Provider:
    - If the issue persists, it might be related to your payment provider. Ensure that your card is in good standing, has sufficient funds, and is not restricted for online transactions.

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